C.R. Muterspaw Lumber offers a 100% guarantee on our products and it is our goal to become your lifetime supplier.
If you are not thoroughly satisfied, you must notify us within 3 business days after receipt of your material and after contacting us, you may return your order in the same condition it was shipped within 15 days of receipt for an exchange, credit or refund.
All returns must be received in the same condition as were shipped to you.
There are no restocking fees.
No merchandise will be accepted if it has been altered in any way such as: cut, turned, surfaced, stained, or damaged.
Custom orders that are milled to customer specifications such items ripped to certain sizes are non-refundable.
Please notify us within 3 business days if items are damaged during transit.
We will exchange, credit, or refund damaged material and file a damage claim with the carrier.
Shipping costs are non-refundable unless the product is damaged during shipment or you received the wrong product.
Thank you for your business, we appreciate it!